Information We Collect
We collect account details, device and session data, trip requests, trip completion records, payment events, and support interactions needed to operate the rideshare service.
Trip And Location Data
- We use pickup, destination, live route, and trip event data to match Riders and Drivers, improve trip integrity, and investigate service issues.
- When safety or trip-monitoring features are enabled, additional location or consent records may be stored to support that workflow.
Payments And Fraud Controls
- Payment metadata, payout events, and limited billing records are used to collect fares, route earnings, prevent fraud, and support refunds or disputes.
- We may share necessary payment details with processors or payout partners that support the rideshare service.
Support, Safety, And Retention
- Support messages, incident reports, and moderation records may be reviewed by authorized staff to investigate policy, safety, or account issues.
- We retain records for service operation, legal duties, fraud prevention, and dispute resolution, then delete or minimize data according to our retention rules.